ANALISIS KUALITAS SISTEM DAN KUALITAS INFORMASI TERHADAP KEPUASAN PEMAKAI SISTEM INFORMASI AKADEMIK DOSEN
Keywords:
system quality, information quality, user satisfactionAbstract
Information systems are one of the solutions to the problems facing organizations, and are useful for
dealing with challenges in the present. In addition, information systems also play an important role
in the decision-making process, therefore required information relevant to the needs of the
organization. The main purpose of the application of information systems in an organization is to
assist individuals in making decisions, but also to improve the effectiveness and efficiency of the
organization as a whole. This study aims to determine the effect of system quality and quality of
information both individually and collectively to the satisfaction of users of information systems, then
know which among the quality of the system and the quality of information dominant influence the
user satisfaction of academic information system in IKIP Budi Utomo Malang. The population of
this research is lecturer of IKIP Budi Utomo Malang using academic information system, sampling
technique used by Probability Sampling by Cluster Random Sampling, sample size is taken by using
Slovin formula, Data retrieval using primary data and secondary data and data analysis technique
used with t test and f test and multiple regression analysis. The results showed that the quality of the
system and the quality of information significantly influence both individually and collectively, the
quality of information is the dominant variable affecting the user satisfaction of academic
information system in IKIP Budi Utomo Malang.
References
Toward Assuring the Value of an
Information System," MIS
Quarterly, 4,4 Desember, pp. 6175.
Bailey, J. E. and S. W. Pearson, 1983,
“Development of a Tool for
Measuring and Analyzing
Computer User Satisfaction”
Management Science, May 29.
Briggs, R.O., De Vreede, G., Nunamaker, J.F.
and Sprague, R.H., 2003, “Special
Issue: Informat ion Systems
Success”, Journal of Management
Information Systems, 19(4), pp. 5-
8.
Budi Sutedjo Dharma Oetomo, 2006,
Perencanaan dan Pembangunan Sistem Informasi Sistem
Informasi, Andi, Yogyakarta.
Davis, F. D., 1989, “Perceived Usefulness,
Perceived Ease of Use, and User
Acceptance of Information
Technology”, MIS Quarterly,
13(3), 319-318.
DeLone, WH., dan McLean, ER., 2003, "The
DeLone and McLean Model of
Information Systems Success; A
ten-Year Update," Journal of
Management Information System,
(19;4), pp. 9-30.
Gallagher, C.A., 1974, "Perception of the
Value of a Management
Information System", Academy of
Management Journal (17:1),
March, pp. 46-55.
Kustono S.A., 2000, “Pengaruh Keahlian
Pengguna terhadap Kinerja
Sistem Informasi dengan Variabel
Intervening Partisipasi,
Kecemasan, Kepuasan, Derajat
Penerimaan, dan Ketidak pastian
Kerja”, Jurnal Ilmiah Ekonomi
Manajemen dan Kewirausahaan,
Vol. 5, No.1, Maret, Hal 38-50.
Livary, Juhani, 2005, “An Empirical Test of
The DeLone-McLean Model of
Information System Success”,
Database for Advance in
Information System (DFA), ISSN:
1532-0936 .Volume 36.
Lucas, H.C. Jr., 1981 “An Experiment
Investigation of the Use of
Computer Based Graphics in
Decision-Making”, Management
Science, (27:7), July, 757-768.
Markus, M. Lynne, and Mark Keil, 1994, ”If
We Build It, They Will Come:
Designing Information Systems
That People Want To Use” Sloan
Management Review (Summer)Power, R.F., dan Dickson, G.W., 1973, "MIS
Project Management: Myths,
Opinions and Reality", California
Management Review, (15:3), pp.
147-156.
Raymond, L., 1985, “Organizational
Characteristics and MIS Success
in the Context of Small Business”,
MIS Quarterly (9:1), March, pp.
37-52.
